Delivery Integrations for Restaurant Owners

Date
2022-2023

Role
Senior Product Designer —
Design Lead for Delivery

Teams
3rd Party Integrations & Delivery

Tools
Figma, Miro, UserTesting.com

Senior Product Designer —
Design Lead, Delivery teams

On the B2B side of Toast, I was the Design Lead responsible for the end-to-end Product Design process on the two Delivery Integrations teams. Streamlining configurations for services like UberEats, DoorDash, and GrubHub, and Toasts white label Delivery products.

Product/UX Design

Discovery

Strategy

User Reserach

Workshops

0-1 MVPs

Web

Mobile

SaaS

B2B

Customer Delivery Tracking (MVP)

Improve order experience by making order tracking visible to customers. This resulted in reducing call volume for Restaurant owners during peak times.

Delivery Menu Settings

Give Restaurant owners the ability to configure menus specifically for Delivery orders. Seeing utilization of feature at 10% post launch, and positive feedback from owners.