Rewards & Travel
Booking Experiences

Date
2019-2022

Role
Principal Experience Designer

Team
Travel (2021 - 2022)
Rewards (2019 - 2021)

Tools
Figma, Miro, Optimal Sort, UserTesting.com

Principal Experience Designer —
Rewards & Travel Teams

Designing Reward and Travel booking experiences for premium cardholders. Collaborated cross-functionally to relaunched multi-channel travel experience for 40+ millions of cardholders, exceeding revenue targets within the first month.

Travel Team: Led pre-MVP launch optimization improvements in search functionality, checkout conversion, error reduction, and mobile user flows.

Product/UX Design

Strategy

User Reserach

Journey Mapping

Multi-channel

0-1 MVPs

Web

Mobile

iOS & Android

Travel

Loyalty

eCommerce

B2C

Card Benefits on Mobile

Increasing Credit Card Benefits awareness by adding section to native authenticated experience.

Rewards Hub Redesign

Conduct research to better understand Reward user behavior and update page to unify with Dining & Travel hubs.

Travel Booking Relaunch

Re-designed and re-launched Capital One Travel Portal in tandem with new Premium Venture X credit card launch. Personally leading efforts in optimization for Search, Booking, Trip management, and Checkout pre-mvp.