Work Management Tools for HVAC & Plumbers

Date
2017-2018

Role
Senior Product Designer

Team
Solo Design Lead

Tools
Sketch, InVision, Balsamiq, Zeplin, Pendo.io, JIRA

Senior Product Designer —
Solo Start-Up Design Lead

mHelpDesk is field service software solution that manages field technicians, work orders, employee scheduling, and client billing. (mHelpDesk was acquired by Angi in 2017.)

Sole Designer leading management and delivery of new complex features, and multiple large scale usability improvements while embedded on a cross-functional team.

Product/UX Design

Discovery

Strategy

Workshops

Design Sprints

0-1 MVP

Web

Mobile

SaaS

Tools

Field-Service

B2B

Usability Audit

Problem: The number one customer complaint was “it’s hard to use.” Identifying and solving over 70 usability small and large usability issues.

Design System Foundation

Problem: No existing Design system was slowing down development process, with only one designer on staff.

Led efforts to solidify a solution for Design and Engineering, and oversaw implementation and customizations.

Using an out of a box foundation, with customizations built as needed helped to speed up the process.

Multi-Location Inventory (MVP)

Designed and launched complex multiple location inventory management feature to accommodate for a variety of user types and access levels.

Invoicing Redesign

Design sprints & prototyping