Work Management Tools for
HVAC & Plumbers
Date
2017-2018
Role
Senior Product Designer
Team
Solo Design Lead
Tools
Sketch, InVision, Balsamiq, Zeplin, Pendo.io, JIRA
Product/UX Design
Discovery
Strategy
Workshops
Design Sprints
0-1 MVP
Web
Mobile
SaaS
Tools
Field-Service
B2B
Senior Product Designer —
Solo Design Lead
mHelpDesk is field service software solution that manages field technicians, work orders, employee scheduling, and client billing. Sole Designer leading management and delivery of new complex features, and multiple large scale usability improvements while embedded on a cross-functional team. (mHelpDesk was acquired by Angi in 2017.)
Usability Audit
Problem: The number one customer complaint was “it’s hard to use.” Identifying and solving over 70 usability small and large usability issues.
Design System Foundation
Problem: No existing Design system was slowing down development process, with only one designer on staff.
Using an out of a box foundation, with customizations built as needed helped to speed up the process.
Multi-Location Inventory (MVP)
Invoicing Redesign
Design sprints & prototyping