Delivery Integrations for Restaurant Owners
Date
2022-2023
Role
Senior Product Designer —
Design Lead for Delivery
Teams
3rd Party Integrations & Delivery
Tools
Figma, Miro, UserTesting.com
Senior Product Designer —
Design Lead, Delivery teams
On the B2B side of Toast, I was the Design Lead responsible for the end-to-end Product Design process on the two Delivery Integrations teams. Streamlining configurations for services like UberEats, DoorDash, and GrubHub, and Toasts white label Delivery products.
Product/UX Design
Discovery
Strategy
User Reserach
Workshops
0-1 MVPs
Web
Mobile
SaaS
B2B
Customer Delivery Tracking (MVP)
Improve order experience by making order tracking visible to customers. This resulted in reducing call volume for Restaurant owners during peak times.
Delivery Menu Settings
Give Restaurant owners the ability to configure menus specifically for Delivery orders. Seeing utilization of feature at 10% post launch, and positive feedback from owners.